When finished, you can click the folder to see saved resultsĬ. click the pin to save results to a folder (fig.1).ī. HOWEVER, if you are using a Desktop version, you can search using the library database directly:Ī. There are no connection files for the online versions (you cannot search sources directly from EndNote Online) If you are using Desktop, please go to 'Learn More' for help. You can verify this via the Windows Task Manager.DISCLAIMER: This guide is for the Online version. Make sure that Internet Explorer is not open.Uninstall the plug-in and reboot the computer.If the issue persists with all documents: perhaps you kept Internet Explorer open while you installed the EndNote Online plug-in.This citation will need to be re-entered after you follow the rest of these steps. If this still does not work, it is likely that reference has damaged field codes that cannot be recovered.

After step 4 of these instructions: if any references did not un-format, highlight them and try again. Then follow the instructions for cleaning up the field codes. Please make a backup copy of the Word document. If you get the same error and this only happens in one document, then the document may have damaged EndNote field codes. If the issue persists: open a new blank Word document and try to use EndNote Online CWYW plug-in.Ensure that the URL field reads: - also delete the current email address and password fields and re-type login credentials.If the error message repeats, verify the subscription details set in the CWYW Preferences tab: Then try to insert references in your Word document using the EndNote Online CWYW tool. Check that you are able to log into EndNote Online to verify that your username and password are working.

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